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Customer Experience

In today’s modern world, customers have more choice than ever before and expectations are now higher than ever.

Customer is king

By making our processes customer centric, carrying out benchmarking, and continually listening to policy holders through feedback, we believe that Martindales now offers a service where the customer really is king.

Please find below a selection of quotes from some of our many satisfied customers.

To see evidence of how our processes deliver fantastic service for customers, why not contact us to arrange a visit to our Bolton headquarters.

Mrs Perkins, Tamworth

You certainly have very good and experienced people working at Martindales and I am very thankful to you.

Mrs Perkins, Tamworth

Mr & Mrs Gill, Bury

Thanking you all for a fantastic job, your service and professionalism has been first class.

Mr & Mrs Gill, Bury

Mr & Mrs Empson, Essex

We would like to say how satisfied we were with your employees and the work they did on our conservatory roof. From your helpful staff who answered the phone to the initial survey right up to the clearing up. They were all polite and friendly.

Mr & Mrs Empson, Essex

Mrs Sadler, Thornton-Cleveleys

Thanks to all the staff involved with our door and window replacements. They did a wonderful job and we are delighted with the finish. We will use your company again.

Mrs Sadler, Thornton-Cleveleys

Mrs Clift, West Midlands

Your fitters were professional, friendly, polite and hard working. They never stopped and their attention to detail was outstanding.

Mrs Clift, West Midlands

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