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Martindales Limited Privacy Policy

Read the Martindales privacy policy below:

Who we are
Martindales Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations and explains what personal data we process, the purposes it is used for, how long we keep it and who we may disclose it to.

Martindales Limited’s registered office is at Martindale House, Union Road, Bolton BL2 2HF
and we are a company registered in England and Wales under company number 2821638. We are registered on the Information Commissioner’s Office Register under registration number Z7836102.

Information that we collect/process
Martindales Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than already specified in this notice.

The personal data that we collect and process can include:

  • Name
  • Date of birth
  • Address(es)
  • Postcode(s)
  • Email address(es)
  • Home/Work telephone number
  • Mobile telephone number
  • Date of birth
  • Insurance policy details
  • Insurance claim details
  • Photographs of your property and any damage to your property
  • Bank account details
  • IP address

We collect information in the following ways:

  • Website enquiries
  • Telephone enquiries
  • Email enquiries
  • Written correspondence
  • Use of our customer web portal
  • Text and SMS messages
  • Surveyors’ mobile devices


What is a Cookie?
A cookie is a small piece of text stored on your computer, phone or other device which you use to browse the web. Cookies keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions. Cookies usually don’t contain much information except for the web address of the website that created the cookie, the duration of the cookie’s abilities and effects, and a random number. Due to the little amount of information a cookie contains, it usually cannot be used to reveal your identity or personally identifying information. More information about cookies can be found on

Understanding how and why we use cookies
We use cookies on our site to create the most effective website possible for our customers. Cookies allow us to view how our audience is using the website and we use this data in order to make improvements for the user. The way we collect information about your visit to our website means that no-one is personally identified. We will not associate any data gathered from this site by cookies with information which identifies you from any source. If we do want to collect information which identifies you personally through our website, we will be clear about this and tell you at the point your information is collected. We will make it clear when we collect personal information and will explain what we intend to do with it. We encourage you to accept the cookies our website uses as they not only help us to improve the user experience for you and many others, they also help to make the website work more efficiently.

How you can manage your cookies
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this. However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works.
For more information about how to disable cookies, visit

How we use your personal data
Martindales Limited takes your privacy very seriously and will never disclose or share your data outside of the reasons stated in this policy, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this policy.

We collect/process your personal data:

  • in the performance of a contract or to provide a service in relation to the handling and fulfilment of work as part of an insurance claim or other service we are carrying out for you
  • to enable us to respond to and deal with requests by you
  • as part of our legal obligation for business accounting and tax purposes

Your rights
You have the right to access any personal information that Martindales Limited processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Sharing and disclosing your personal information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. Martindales Limited may use selected third parties to support us in the provision of certain services and business functions in the performance of our contractual obligations and delivery of our service to you, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. 

Safeguarding measures
Your personal information is protected by the General Data Protection Regulation (GDPR). Martindales Limited takes its obligations under GDPR seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place to provide these protections.

How long we keep your data
Martindales Limited only ever retains personal information for as long as is necessary to deliver the services that we have been asked to provide you with and for a reasonable period thereafter to ensure we can still deal with any warranty claims or enquiries you may raise about the services you received from us and to comply with any legal obligations around business accounting i.e. tax purposes. We may keep your information longer than this in order to meet any other retention period specified by your insurance provider as part of our obligations to our contract with them.

Access to your data
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of the personal information we hold about you, please email or write to us at the address shown below.

We want to make sure that the information we hold about you is accurate and up to date. You have the right to ask us to correct any information that you think is inaccurate or to object to us using it (and in certain circumstances to ask for it to be erased). To exercise these rights, please email or write to us at the following address:

Data Protection Officer
Martindales Limited
Martindale House
Union Road


Lodging a complaint
Martindales Limited only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the data protection authority in the UK, the Information Commissioners Office (ICO).

Changes to this Policy
We keep our Privacy Policy under regular review and will place any revisions or updates on our website (

This Policy was last reviewed in April 2022.

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