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Complaints Procedure

We aim to offer all customer a high level of service but unfortunately from time to time mistakes can happen. In the unlikely event that you need to make a complaint please contact on the details below.

How to make a complaint

In the unlikely event that you need to make a complaint, then please contact:

Jen Lambert
Customer Care Officer

Tel 01204 877103
Fax 01204 877116
Email customercare@martindales.ltd.uk

Our Customer Care Officer has full authority to consider and respond to all complaints on behalf of Martindales Limited. However, if you remain dissatisfied please contact the Senior Management Team by emailing the Customer Care email address shown above and state that you are unhappy with the response received from Customer Care. A member of the Senior Management Team will be pleased to review your complaint and make contact with you.

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