Call us now on 03308 387 599 (Open 8am - 6pm Mon-Fri, 9am - 1pm Sat)

Complaints Procedure

We aim to offer all customer a high level of service but unfortunately from time to time mistakes can happen. In the unlikely event that you need to make a complaint please contact on the details below.

How to make a complaint

In the unlikely event that you need to make a complaint, then please contact:

Jen Lambert
Customer Care Officer

Tel 01204 877103
Fax 01204 877116
Email customercare@martindales.ltd.uk

Our Customer Care Officer has full authority to consider and respond to all complaints on behalf of Martindales Limited. However, if you remain dissatisfied please contact the Senior Management Team by emailing the Customer Care email address shown above and state that you are unhappy with the response received from Customer Care. A member of the Senior Management Team will be pleased to review your complaint and make contact with you.

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COVID-19 (Coronavirus) Update

The health and wellbeing of customers and colleagues is of utmost importance to us here at Martindales.

As concerns continue regarding the threat of the COVID19 Coronavirus, we wanted to assure you that we are doing everything possible to make sure we can deliver our services in the safest way for everyone.

We are operating in accordance with the very latest Government advice and will continue to do so in this rapidly evolving situation.  We have also introduced changes to our working practices to help protect staff and customers at all times.

Should you have any concerns or questions please call us on 03308 387599 or email us at info@martindales.ltd.uk.